SimpleVoIP experienced a minor incident on August 10, 2020 affecting Core Voice Services and SimpleVoIP Admin Portal, lasting 10h 17m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 10, 2020, 12:17 PM UTC
We are investigating reports of some calls not completing on our system. We will provide updates as soon as we have identified the cause and impact of this event.
- identified Aug 10, 2020, 12:32 PM UTC
We have identified the source of the issue and are implementing a fix now. Services should stabilize shortly.
- monitoring Aug 10, 2020, 12:43 PM UTC
All services should be up and stable at this point. We will continue to monitor this closely to ensure that there are no other repercussions.
- resolved Aug 10, 2020, 10:35 PM UTC
Services have remained stable since the fix was implemented this morning. We will be posting an official RFO once our engineers have had more time to analyze the underlying root cause of this disruption.
- postmortem Aug 13, 2020, 09:56 PM UTC
Please see our RFO for the related service disruption on August 8th [posted here.](http://status.simplevoip.us/incidents/smrcfwmqszhr)