SimpleVoIP experienced a notice incident on January 11, 2021 affecting Core Voice Services, lasting 22h 7m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 11, 2021, 10:11 PM UTC
We are investigating reports of one-way audio occurring on some calls. We will provide updates as soon as we have identified the cause and impact of this event.
- investigating Jan 11, 2021, 10:22 PM UTC
Reports indicate that the audio from one side of a conversation is dropping at some point during the first minute of the affected calls. These reports have so far been isolated to inbound calls to our US-East zone. We are currently investigating whether these audio drops are occurring due to a component on the SimpleVoIP network or if the media is being disrupted by something external (e.g. the originating carrier's network).
- resolved Jan 12, 2021, 08:19 PM UTC
After investigating numerous examples, we have not found any indication of an issue on the SimpleVoIP network. We have not received any new examples of one-way audio for roughly 24 hours. At this time we consider the matter closed.