SimpleVoIP experienced a major incident on April 14, 2021 affecting Core Voice Services, lasting 7h 8m. The incident has been resolved; the full update timeline is below.
Affected components
Core Voice Services
Update timeline
- monitoring Apr 14, 2021, 10:49 PM UTC
We received reports of phones in our US-West region losing their connection to SimpleVoIP for a brief period between about 3:07-3:17 PDT (22:07-22:17GMT). Our engineering team has traced this to a failed server in that region. Our automated failover diverted phone registrations to healthy servers in US-West and US-Central to compensate for this failed server. All services are fully operational at this time.
- resolved Apr 15, 2021, 05:58 AM UTC
The US-West server repair is complete, and all traffic has been moved back to its optimal zone. At this point all services are back to normal and fully operational.