SimpleVoIP experienced a minor incident on June 10, 2021 affecting Core Voice Services, lasting 14h 2m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jun 10, 2021, 03:47 PM UTC
We have identified an issue with one of our application servers in the US-West datacenter. Traffic has been routed around this server to avoid service disruptions while we perform repairs.
- identified Jun 10, 2021, 05:03 PM UTC
We have received reports of some applications behaving inconsistently since the server failure in US-West. All traffic is currently being handled by our US-Central and US-East clusters. Our engineers are investigating the reports of issues with the SmartPBX and Call Center Pro applications to determine whether these applications are still being impacted by the US-West work.
- monitoring Jun 10, 2021, 07:50 PM UTC
The affected server in US-West has been rebuilt, and we have returned all traffic to normal routing. Services are all stable at this time. Please let our support team know if you or your users experience any further issues.
- resolved Jun 11, 2021, 05:50 AM UTC
All services have been stable since our US-West zone was fully restored. This incident is now resolved.