SimpleVoIP experienced a minor incident on June 22, 2021 affecting Core Voice Services, lasting 2h 43m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 22, 2021, 02:49 AM UTC
We are investigating reports of some inbound calls not completing. We will provide updates as soon as we have identified the cause and impact of this event.
- investigating Jun 22, 2021, 03:09 AM UTC
We are seeing normal traffic patterns across all 3 redundant zones, but we were able to replicate some inbound call failures from off-net phones. At this time we are working with the examples we've received to determine whether the disruption is on the originating carrier's side or on terminating end (SimpleVoIP). Based on the amount of healthy call traffic we're seeing in real-time, this does not appear to be a widespread issue. We will do whatever we can to restore service to the impacted sites as quickly as possible. More updates to follow.
- monitoring Jun 22, 2021, 03:28 AM UTC
We believe we've isolated this to a carrier routing issue that has impacted inbound calls to a number of inbound DIDs in the US-Central region since about 7:30pm Central time. At this time a fix has been implemented and calls are ringing successfully to all of the locations that have reported issues to us. If you have a location that is still experiencing call completion issues, please contact our support team at 855-899-8647 or [email protected].
- monitoring Jun 22, 2021, 05:32 AM UTC
We have received no further reports of call completion issues since the fix was implemented, and all traffic appears healthy and normal. We are considering this issue resolved at this time.
- resolved Jun 22, 2021, 05:33 AM UTC
We have received no further reports of call completion issues since the fix was implemented, and all traffic appears healthy and normal. We are considering this issue resolved at this time.