SimpleVoIP incident

Admin Portal and Call-Center Administration Portal Down

Critical Resolved View vendor source →

SimpleVoIP experienced a critical incident on January 4, 2022 affecting SimpleVoIP Admin Portal, lasting 1h 59m. The incident has been resolved; the full update timeline is below.

Started
Jan 04, 2022, 07:56 PM UTC
Resolved
Jan 04, 2022, 09:56 PM UTC
Duration
1h 59m
Detected by Pingoru
Jan 04, 2022, 07:56 PM UTC

Affected components

SimpleVoIP Admin Portal

Update timeline

  1. identified Jan 04, 2022, 07:56 PM UTC

    We have identified an issue preventing users from logging into the administration and call-center portals. At this time all PBX systems are fully operational, calls are being delivered as normal and no registrations are being affected by this portal outage. Our engineers have identified the issue and are working to implement a fix.

  2. identified Jan 04, 2022, 08:15 PM UTC

    The administration portal at admin.simplevoip.us functionality has restored. At this time, we're still experiencing issues with users logging into the call-center/PBX portal. Our engineers have already identified a fix for this issue as well and are working to implement the fix.

  3. monitoring Jan 04, 2022, 08:52 PM UTC

    A fix has been implemented for call-center/PBX portal, now allowing users to log in. We will continue to monitor this incident to confirm there are no peripheral services remaining down after implementation of this fix.

  4. resolved Jan 04, 2022, 09:56 PM UTC

    We have received no further indication or reports of problems after the fix was implemented. At this time, we are considering this issue resolved.