SimpleVoIP experienced a minor incident on November 18, 2022 affecting Core Voice Services and SimpleVoIP Admin Portal, lasting 9d 19h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 18, 2022, 11:14 PM UTC
We are investigating reports of some calls to US-Central not completing on our system. We will provide updates as soon as we have identified the cause and impact of this event.
- identified Nov 18, 2022, 11:20 PM UTC
Our engineers have routed traffic away from our US-central cluster, and preliminary metrics indicate this has restored normal call behavior across all 3 zones. We will continue to investigate the underlying cause of the failed calls on US-Central, but at this time we believe that all calls will complete without issue.
- monitoring Nov 18, 2022, 11:53 PM UTC
We have stabilized all services on secondary routes, and all phone traffic should be processing normally at this time. We will keep voice traffic on its secondary route while we continue to closely monitor our US-Central servers.
- monitoring Nov 21, 2022, 01:59 AM UTC
The US-Central cluster has proven stable over the weekend. Our engineering team has restored all traffic to primary routes. This incident is now resolved.
- resolved Nov 28, 2022, 06:50 PM UTC
This incident has been resolved.