SimpleVoIP experienced a minor incident on March 16, 2023 affecting Core Voice Services, lasting 19h 55m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Mar 16, 2023, 08:02 PM UTC
We are investigating reports of one-way audio occurring on some calls inbound from T-Mobile callers. We are working to further identify this issue and resolve as quickly as possible. We will provide updates shortly.
- identified Mar 16, 2023, 08:52 PM UTC
At this time, we're seeing that this is affecting the majority of calls inbound, but only from T-Mobile callers. We're working to escalate with the upstream carrier to resolve this issue.
- identified Mar 16, 2023, 09:48 PM UTC
The upstream carrier has identified this issue and is working on implementing a fix. We will provide further updates as they become available.
- identified Mar 16, 2023, 11:19 PM UTC
The upstream carrier has noted that the implemented fix has not resolved this issue.
- monitoring Mar 16, 2023, 11:58 PM UTC
A fix has been implemented and we are now monitoring for stability.
- resolved Mar 17, 2023, 03:58 PM UTC
No further reports pertaining to this issue have been received. Monitoring indicates that this issue is now resolved.