SimpleVoIP experienced a notice incident on March 18, 2023 affecting Core Voice Services, lasting 2d. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Mar 18, 2023, 02:50 PM UTC
We are investigating reports of inbound and outbound calls experiencing no-way audio. We've identified this issue down to a specific upstream carrier and are working to resolve as quickly as possible.
- identified Mar 18, 2023, 03:15 PM UTC
We've performed mitigating steps to reduce the effects of this issue by moving outbound traffic to a non-affected route. Issue at this time likely only pertains to a certain subset of numbers, and on inbound calls only. We are still working on identifying and resolving this as quickly as possible.
- identified Mar 18, 2023, 04:15 PM UTC
We still believe this issue to be only affecting inbound calls on certain numbers. Effected calls will experience 'no-way audio.' We are still working to resolve this issue at this time.
- monitoring Mar 18, 2023, 05:56 PM UTC
A fix has been implemented and we are now monitoring this issue for stability.
- resolved Mar 20, 2023, 02:58 PM UTC
This incident has been resolved.