SimpleVoIP incident

Administration Portal

Minor Resolved View vendor source →

SimpleVoIP experienced a minor incident on May 17, 2023 affecting SimpleVoIP Admin Portal, lasting 9h 43m. The incident has been resolved; the full update timeline is below.

Started
May 17, 2023, 04:16 PM UTC
Resolved
May 18, 2023, 02:00 AM UTC
Duration
9h 43m
Detected by Pingoru
May 17, 2023, 04:16 PM UTC

Affected components

SimpleVoIP Admin Portal

Update timeline

  1. investigating May 17, 2023, 04:16 PM UTC

    We are investigating slow response times from our administration portals. We will provide updates as soon as we have identified the cause and impact of this event.

  2. monitoring May 17, 2023, 04:31 PM UTC

    Our monitoring systems show that response times have returned to normal. We are continuing to investigate the cause of this spike in response times, but there should be no impact to services currently.

  3. resolved May 18, 2023, 02:00 AM UTC

    We have identified the source of our slow response times to an API slowdown issue caused by a degraded database host. The underlying issue has been resolved, and we have seen no delays on API calls since approximately 11:15 CDT.