SimpleVoIP incident
Unregistered Phones | Texas | Possible Comcast Outage
SimpleVoIP experienced a notice incident on March 18, 2024 affecting Core Voice Services, lasting 9h 10m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 18, 2024, 08:10 PM UTC
We are investigating reports of unregistered phones on our system. We will provide updates as soon as we have identified the cause and impact of this event. Initial investigation appears all phones going offline were previously registered through a comcast business IP address. Customers failing over to a secondary internet connection are showing their connections restoring.
- investigating Mar 18, 2024, 08:54 PM UTC
The issue is isolated to customers using comcast business in the Texas region. We recommend customers with unregistered devices fail over to a secondary internet provider if available while we continue to investigate.
- investigating Mar 18, 2024, 09:21 PM UTC
For a brief time, devices had re-registered, although shortly after all connections in the greater Houston area that are on comcast have gone down again. We still highly recommend failing over to a secondary internet connection while the issue is investigated further.
- resolved Mar 19, 2024, 05:21 AM UTC
After some time, it appears all connections from Comcast IPs in the Houston region have restored.