SimpleVoIP incident

Potential impact from nationwide ISP issues

Notice Resolved View vendor source →

SimpleVoIP experienced a notice incident on September 30, 2024 affecting Core Voice Services, lasting 3d 4h. The incident has been resolved; the full update timeline is below.

Started
Sep 30, 2024, 05:01 PM UTC
Resolved
Oct 03, 2024, 09:10 PM UTC
Duration
3d 4h
Detected by Pingoru
Sep 30, 2024, 05:01 PM UTC

Affected components

Core Voice Services

Update timeline

  1. monitoring Sep 30, 2024, 05:01 PM UTC

    Please be advised that we are currently hearing of widespread ISP issues across the country. Major media outlets are reporting Verizon-related outages, but we suspect the impact is at least somewhat wider. No SimpleVoIP services are directly impacted at this time. However, customers can expect to see increased reports of reachability issues from clients, especially Verizon clients. If any locations are impacted due to the severe weather in the Southeastern US, we have options to help. Our Marketing Message feature can be repurposed to play an emergency notice before any standard IVR messaging, and you can utilize Call Forwarding to redirect calls away from any locations that can’t take calls onsite. If you have any other questions or concerns, or if we can help out in any way, please contact our Support team at [email protected] or call 855-899-8647.

  2. resolved Oct 03, 2024, 09:10 PM UTC

    Verizon's issues appear to be resolved.