SimpleVoIP experienced a notice incident on October 10, 2024 affecting Core Voice Services, lasting 5d 14h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Oct 10, 2024, 02:04 AM UTC
If any locations are impacted due to the severe weather caused by Hurricane Milton, we have options to help. Our Marketing Message feature can be repurposed to play an emergency notice before any standard IVR messaging, and you can utilize Call Forwarding to redirect calls away from any locations that can’t take calls onsite. If you have any other questions or concerns, or if we can help out in any way, please contact our Support team at [email protected] or call 855-899-8647.
- resolved Oct 15, 2024, 04:45 PM UTC
The worst of the storm's impact has passed. We understand that many locations in Milton's path are still without utilities or inoperable due to damage or flooding. Please let our team know if we can be of any additional assistance to get you through this difficult time.