SimpleVoIP experienced a minor incident on November 27, 2024 affecting Core Voice Services, lasting 1h 14m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 27, 2024, 05:55 PM UTC
We are investigating reports of some calls not completing on our system. We will provide updates as soon as we have identified the cause and impact of this event.
- monitoring Nov 27, 2024, 06:08 PM UTC
We observed higher than usual CPU utilization on several servers, which contributed to increased Post-Dial Delay, as well as some outbound call failures. We've restarted the affected servers and are seeing normal CPU utilization.
- resolved Nov 27, 2024, 07:10 PM UTC
We've observed that all systems have remained stable since the service restarts. Our Engineering team will continue to monitor closely, though we are marking this as Resolved at this time.