SimpleVoIP experienced a major incident on July 31, 2025 affecting Core Voice Services and SimpleVoIP Admin Portal, lasting 4h 12m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 31, 2025, 11:39 AM UTC
We are investigating reports of unregistered phones on our system. We will provide updates as soon as we have identified the cause and impact of this event.
- identified Jul 31, 2025, 11:45 AM UTC
There is an issue with the voipwebaccess.com domain that is impacting connectivity for all phones that register through that domain. We are working with our DNS providers to get service restored ASAP.
- monitoring Jul 31, 2025, 12:09 PM UTC
We have resolved the underlying issue with the voipwebaccess.com domain, and phones are starting to re-register. It may take a few more minutes for all phones to come back online.
- resolved Jul 31, 2025, 03:51 PM UTC
At this point 90% of devices affected by this morning's DNS issue with voipwebaccess.com have come back online. If you have a device that has not returned to service yet, please give it a reboot. If that doesn't fix it, please contact our Support team at 855-899-8647 or [email protected] for extended troubleshooting.