SimpleVoIP experienced a major incident on October 20, 2025 affecting SimpleVoIP Admin Portal, lasting 6h 41m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Oct 20, 2025, 05:40 PM UTC
Our Admin Portal (https://admin.simplevoip.us) is failing to load a significant portion of the time due to an underlying AWS network issue. Users may see "Too many redirects" or "Gateway timeout" errors when attempting to log in or navigate within the portal. We are working to mitigate this on our end while AWS continues to work on their issue. The core voice platform should be unaffected, and all call traffic and phone registrations appear normal in our monitoring.
- resolved Oct 21, 2025, 12:22 AM UTC
Amazon has declared their incident resolved as of about 90 minutes ago. We saw our web services stabilize for the most part a few hours before.