SimpleVoIP experienced a minor incident on November 13, 2025 affecting Core Voice Services, lasting 7h 43m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Nov 13, 2025, 08:21 PM UTC
We are experiencing some network connectivity issues in our US-West datacenter. Most phones have already re-registered to a healthy zone, and carrier traffic has been moved to avoid any impact. Calls in progress through US-West may have dropped prior to phone re-registration. There should be no further impact once all phone registrations have finished migrating.
- monitoring Nov 13, 2025, 08:49 PM UTC
We found a fiber-related issue in US-West and have resolved it. Everything should be stable there now. We're going to maintain the zone override until after hours tonight, then we'll revert traffic routing to normal.
- resolved Nov 14, 2025, 04:04 AM UTC
All US-West traffic has been returned to its default route, and everything has been stable since the fiber repair.