Sila had 7 outages in the last 2 years totaling 42h 5m of downtime — averaging 0.3 incidents per month.
There were 7 Sila outages since June 11, 2024 totaling 42h 5m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are currently investigating this issue.
We are continuing to investigate this issue.
We are continuing to investigate this issue.
This incident has been resolved.
There is Card Transactions processing delay in Prod, we are currently investigating the issue.
This incident has been resolved.
We are currently investigating this issue.
This incident has been resolved.
At 3:48 PM Thursday, July 18, Evolve reports that Microsoft is experiencing a global outage that impacts Evolve's Products. This outage impacts API and SFTP data interfaces, where data is received or distributed between Evolve and clients. Evolve is actively monitoring this incident and will provide updates as more information is made available.
This incident has been resolved.
Evolve Service Disruption Affected Systems Components: ACH Origination | API, ACH Origination | File Transfer, ACH Receiving | File Transfer, ACH Settlement, Book Transfer | File Transfer, Card Issuance | API, Check Printing | File Transfer, Ledger | API, Online Banking, RDC | File Transfer, RPPS | File Transfer, RTP Receive | API, RTP Send | API, vAccounts | File Transfer, Wire | API, Wire | File Transfer, Wire Settlement Services: Interface - Online Banking, Processing - ACH, Processing - Book Transfer, Processing - Core Banking Functions, Processing - Wires (Domestic), Processing - Wires (International)
Evolve has identified the cause of the incident. The cause was an unprompted password change within our Core System Provider's infrastructure, which disrupted our system operations.
We are continuing to work on a fix for this issue.
We are continuing to work on a fix for this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Alloy has reported they are seeing intermittent latency and unavailability for their API. They have identified the source of poor performance. Please be aware this could impact performance of KYC checks.
This incident is now resolved. The API was unavailable for a total of 8 minutes between 10:56-10:58ET and 11:05-11:10ET.
As of 8:24 am PT today, June 11, Evolve is investigating a network connectivity issue that is impacting essential Evolve services. Evolve has recently discovered impacts to data extract delivery and are investigating further. Evolve is actively working on a resolution to restore normal operations as soon as possible.
Evolve reports that as of 9:45 am, systems are operating as expected. Evolve will continue to monitor the situation and communicate updates as necessary.
As of 8:25 am June 12, Evolve has determined this incident has been resolved.