Sila incident

Sandbox services and Console errors

Critical Resolved View vendor source →

Sila experienced a critical incident on January 15, 2021 affecting Sandbox API and Developer Console, lasting 4h 56m. The incident has been resolved; the full update timeline is below.

Started
Jan 15, 2021, 02:37 PM UTC
Resolved
Jan 15, 2021, 07:34 PM UTC
Duration
4h 56m
Detected by Pingoru
Jan 15, 2021, 02:37 PM UTC

Affected components

Sandbox APIDeveloper Console

Update timeline

  1. investigating Jan 15, 2021, 02:37 PM UTC

    We are currently investigating the issue.

  2. investigating Jan 15, 2021, 02:56 PM UTC

    Services have been restored, however we are continuing to investigate the root cause.

  3. monitoring Jan 15, 2021, 02:57 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jan 15, 2021, 07:34 PM UTC

    This incident has been resolved. Services are operational now