Sila experienced a minor incident on January 28, 2021 affecting Sandbox API, lasting 3h 11m. The incident has been resolved; the full update timeline is below.
Affected components
Sandbox API
Update timeline
- investigating Jan 28, 2021, 04:34 PM UTC
Some Sandbox transactions are failing to complete successfully. We are currently investigating the issue.
- identified Jan 28, 2021, 05:05 PM UTC
An issue with KYC betalisting prevented new accounts from being fully betalisted, so transactions on new end-user accounts have been rejected. Betalisting is being completed, and subsequent transactions will complete successfully. This issue will be resolved shortly.
- resolved Jan 28, 2021, 07:45 PM UTC
This incident has been resolved, and all Sandbox transactions will be processed normally