Sila incident

Redeem, Transfer and Get Balance errors

Major Resolved View vendor source →

Sila experienced a major incident on January 28, 2021 affecting Production API and Sandbox API and 1 more component, lasting 22h 14m. The incident has been resolved; the full update timeline is below.

Started
Jan 28, 2021, 11:11 PM UTC
Resolved
Jan 29, 2021, 09:25 PM UTC
Duration
22h 14m
Detected by Pingoru
Jan 28, 2021, 11:11 PM UTC

Affected components

Production APISandbox APIDeveloper Console

Update timeline

  1. investigating Jan 28, 2021, 11:11 PM UTC

    We are currently investigating this issue.

  2. investigating Jan 28, 2021, 11:39 PM UTC

    Production transaction functionality has been restored. We are continuion to work on restoring Sandbox functionality.

  3. monitoring Jan 29, 2021, 12:21 AM UTC

    A temporary fix has been implemented and we are monitoring the results while working on implementing a permanent solution.

  4. monitoring Jan 29, 2021, 12:23 AM UTC

    We are continuing to monitor for any further issues.

  5. resolved Jan 29, 2021, 09:25 PM UTC

    This Incident has been resolved. All Sandbox Betalistings, transactions will be processed normally