Sila incident

Degraded Performance on sandbox and Prod APIs

Minor Resolved View vendor source →

Sila experienced a minor incident on August 31, 2021 affecting Production API and Sandbox API, lasting 4h 22m. The incident has been resolved; the full update timeline is below.

Started
Aug 31, 2021, 07:46 PM UTC
Resolved
Sep 01, 2021, 12:08 AM UTC
Duration
4h 22m
Detected by Pingoru
Aug 31, 2021, 07:46 PM UTC

Affected components

Production APISandbox API

Update timeline

  1. identified Aug 31, 2021, 07:46 PM UTC

    AWS reported InternetConnectivity operational issue on their end, which effected us in a way that some services lost connection to database, queues not processing the messages. Customers will see processing delay until AWS resolves this issue on their end

  2. monitoring Aug 31, 2021, 11:45 PM UTC

    Things are fixed at AWS, we expect to be back to 100% in the next 30 minutes.

  3. resolved Sep 01, 2021, 12:08 AM UTC

    This incident has been resolved 100%. Service is operating normally.