Sila incident

Transaction and KYC degraded performance

Minor Resolved View vendor source →

Sila experienced a minor incident on September 28, 2022 affecting Production API and Sandbox API, lasting 6h 4m. The incident has been resolved; the full update timeline is below.

Started
Sep 28, 2022, 06:07 PM UTC
Resolved
Sep 29, 2022, 12:12 AM UTC
Duration
6h 4m
Detected by Pingoru
Sep 28, 2022, 06:07 PM UTC

Affected components

Production APISandbox API

Update timeline

  1. identified Sep 28, 2022, 06:07 PM UTC

    There will be Transaction and KYC degraded performance on our end that is being caused by an Amazon AWS services degradation. We are monitoring the AWS Health Dashboard, and will update this status when AWS service availability has returned to normal levels.

  2. resolved Sep 29, 2022, 12:12 AM UTC

    This Incident has been Resolved. All transactions and KYC process normally now