Sila incident

Few Endpoints on Sandbox throwing 504s

Major Resolved View vendor source →

Sila experienced a major incident on April 11, 2023 affecting Sandbox API, lasting 56m. The incident has been resolved; the full update timeline is below.

Started
Apr 11, 2023, 02:37 AM UTC
Resolved
Apr 11, 2023, 03:34 AM UTC
Duration
56m
Detected by Pingoru
Apr 11, 2023, 02:37 AM UTC

Affected components

Sandbox API

Update timeline

  1. investigating Apr 11, 2023, 02:37 AM UTC

    After the database upgrade, we are seeing some of the endpoints throwing 504s. We are looking into the issue

  2. resolved Apr 11, 2023, 03:34 AM UTC

    Incident has been resolved. We found out long running queries were the reason for timeout and killed those processes. Sandbox is operational now