Sila incident

Issue affecting all customers' ability to withdraw the full amount of a wallet's balance

Major Resolved View vendor source →

Sila experienced a major incident on July 6, 2023 affecting Production API, lasting 21h 50m. The incident has been resolved; the full update timeline is below.

Started
Jul 06, 2023, 08:30 PM UTC
Resolved
Jul 07, 2023, 06:21 PM UTC
Duration
21h 50m
Detected by Pingoru
Jul 06, 2023, 08:30 PM UTC

Affected components

Production API

Update timeline

  1. investigating Jul 07, 2023, 06:19 PM UTC

    We have identified a bug which was introduced into production at 07-06-2023 13:30 PDT (Thursday afternoon) affecting all customers' ability to withdraw the full amount of a wallet's balance. This would result in transfer and redeem requests being refused as NSF when in fact there were sufficient funds. A fix has been deployed as of Friday morning 07-07-2023 10:45am PDT. Customers are reporting that transactions are now completing successfully as expected.

  2. investigating Jul 07, 2023, 06:20 PM UTC

    We are continuing to investigate this issue.

  3. resolved Jul 07, 2023, 06:21 PM UTC

    This incident has been resolved.