Sila experienced a minor incident on August 1, 2023 affecting Production API and Developer Console, lasting 22h 26m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Aug 01, 2023, 06:29 PM UTC
Because we lost the ability to send Email temporarily, there will be degraded performance in team invitations, transactions for accounts with non-functional transaction webhooks, webhook email alerts (webhooks themselves are OK), sending statements, password reset, creating console logins. Working with AWS to get the ability to send emails back.
- monitoring Aug 02, 2023, 04:15 AM UTC
The ability to send email from our API servers and AWS infrastructure (Lambdas, etc.) has been restored as of 19:30 PDT. We are currently monitoring all functionality that was affected by this service interruption, but are expecting no further impact.
- resolved Aug 02, 2023, 04:56 PM UTC
This incident has been resolved and all operations performed normally.