Sila incident
Standard ACH submission for November 1st may be delayed until November 2nd at 9:30 Pacific
Sila experienced a notice incident on November 2, 2023 affecting Production API, lasting 16h 16m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 02, 2023, 01:26 AM UTC
We are currently investigating this issue.
- monitoring Nov 02, 2023, 02:26 AM UTC
We have successfully sent out a NACHA file for the day's Standard ACH transactions at 18:40 US/Pacific, but have very likely missed today's cutoff. In that case, we expect the transactions to be forwarded on to the ACH network early tomorrow morning. We will be updating this incident as we learn more.
- monitoring Nov 02, 2023, 02:36 AM UTC
Our ACH provider has informed us that this evening's ACH submissions have been accepted and forwarded on to the ACH network for processing within the normal window this evening.
- resolved Nov 02, 2023, 05:42 PM UTC
We have verified with our ACH provider that all files were processed at the expected times, and that no customer transactions were impacted; all transactions were processed at the original expected times. This incident has been resolved.