Sila incident

ACH file transmittal was delayed, settlement time for some transactions will be delayed

Notice Resolved View vendor source →

Sila experienced a notice incident on January 31, 2024 affecting Production API, lasting 5d 23h. The incident has been resolved; the full update timeline is below.

Started
Jan 31, 2024, 06:45 PM UTC
Resolved
Feb 06, 2024, 06:36 PM UTC
Duration
5d 23h
Detected by Pingoru
Jan 31, 2024, 06:45 PM UTC

Affected components

Production API

Update timeline

  1. monitoring Jan 31, 2024, 06:45 PM UTC

    The process responsible for the transmittal of ACH transactions to the ACH payment network experienced issues on the evening of 1/30/2024 through to 09:00 Pacific 1/31/2024. We have implemented a fix and are monitoring the process closely. * Same Day transactions from the first Same Day window at 05:15 Pacific on 01/31 that should have settled by 1:00pm ET will instead settle 4 hours later at 5:00pm ET. * Next Day transactions from 01/30 will be sent on 01/31, and should settle 24 hours later than expected.

  2. monitoring Feb 01, 2024, 05:59 PM UTC

    A portion of the transactions from this event were found to have still been delayed. They are now expected to settle in the remote bank accounts later today by 18:00 ET 02/01.

  3. resolved Feb 06, 2024, 06:36 PM UTC

    This incident has been resolved.