Sila experienced a major incident on April 22, 2024 affecting Production API, lasting 18h 50m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Apr 22, 2024, 08:18 PM UTC
Shortly after 2 pm Central Time, Evolve lost internet connection from the Evolve Network. Evolve has actively been working on a resolution from the start of the incident. Impact: ACH file processing is expected to be impacted by this lapse in internet connectivity. Missed delivery windows will result in delayed ACH transaction delivery and posting. Please see https://status.getevolved.com for most recent updates.
- identified Apr 22, 2024, 09:39 PM UTC
Update: Same Day ACH files did not make the same day window. As Evolve works through the network connectivity incident, Evolve aims to process the missed Same Day ACH transactions as Next Day ACH.
- resolved Apr 23, 2024, 03:09 PM UTC
Evolve reports this incident has been resolved as of 5:30 AM PT. Evolve's internet service has been fully restored, and Evolve will continue to monitor the incident to ensure all operations are functional.