Sila experienced a major incident on April 30, 2024 affecting Production API, lasting 34m. The incident has been resolved; the full update timeline is below.
Affected components
Production API
Update timeline
- investigating Apr 30, 2024, 03:24 PM UTC
As of 8:13 AM CT, Tuesday, April 30, 2024, Evolve reports ACH Wire and File processing is delayed. There is a processing issue with their Core System Provider. Evolve is investigating the cause.
- resolved Apr 30, 2024, 03:59 PM UTC
As of 10:56 AM CT, processing has resumed and Evolve is not expecting any further delays. Evolve will continue to monitor processing and file delivery to clients.