Sila experienced a major incident on July 2, 2024 affecting Production API, lasting 4h 11m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 02, 2024, 02:58 PM UTC
Evolve Service Disruption Affected Systems Components: ACH Origination | API, ACH Origination | File Transfer, ACH Receiving | File Transfer, ACH Settlement, Book Transfer | File Transfer, Card Issuance | API, Check Printing | File Transfer, Ledger | API, Online Banking, RDC | File Transfer, RPPS | File Transfer, RTP Receive | API, RTP Send | API, vAccounts | File Transfer, Wire | API, Wire | File Transfer, Wire Settlement Services: Interface - Online Banking, Processing - ACH, Processing - Book Transfer, Processing - Core Banking Functions, Processing - Wires (Domestic), Processing - Wires (International)
- identified Jul 02, 2024, 02:59 PM UTC
Evolve has identified the cause of the incident. The cause was an unprompted password change within our Core System Provider's infrastructure, which disrupted our system operations.
- identified Jul 02, 2024, 03:03 PM UTC
We are continuing to work on a fix for this issue.
- identified Jul 02, 2024, 03:05 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Jul 02, 2024, 03:06 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 02, 2024, 05:53 PM UTC
This incident has been resolved.