Sila incident

Issue affecting all customers' ability to withdraw the full amount of a wallet's balance

Minor Resolved View vendor source →

Sila experienced a minor incident on July 7, 2023, lasting —. The incident has been resolved; the full update timeline is below.

Started
Jul 07, 2023, 06:17 PM UTC
Resolved
Jul 06, 2023, 05:30 PM UTC
Duration
—
Detected by Pingoru
Jul 07, 2023, 06:17 PM UTC

Update timeline

  1. resolved Jul 07, 2023, 06:17 PM UTC

    We have identified a bug which was introduced into production at 07-06-2023 13:30 PDT (Thursday afternoon) affecting all customers' ability to withdraw the full amount of a wallet's balance. This would result in transfer and redeem requests being refused as NSF when in fact there were sufficient funds. A fix has been deployed as of Friday morning 07-07-2023 10:45am PDT. Customers are reporting that transactions are now completing successfully as expected.