SigOpt experienced a major incident on June 26, 2019 affecting API and Web, lasting 37m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jun 26, 2019, 09:12 PM UTC
We are experiencing a brief API and web outage related to our AWS-hosted database. The impacted services appear to be online now, but you may have seen failed API calls or web requests starting as 14h04.
- identified Jun 26, 2019, 09:17 PM UTC
It appears that we experienced minimal total downtime, and that our website and API are now mostly operational. We are currently investigating the status of our backend computational infrastructure. We are continuing to monitor the situation, and will update as needed.
- identified Jun 26, 2019, 09:24 PM UTC
It appears that all systems are healthy and operational.
- monitoring Jun 26, 2019, 09:24 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 26, 2019, 09:50 PM UTC
All alarms have been fully resolved, and we have not seen any ongoing effects.