SigOpt experienced a critical incident on September 16, 2020 affecting API, lasting 2h 59m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 16, 2020, 10:28 PM UTC
We are currently investigating this issue and have identified machines failing healthchecks.
- identified Sep 16, 2020, 10:42 PM UTC
We identified an issue with AWS Identity and Access Management( https://status.aws.amazon.com/ ) that was causing API machines to fail. We have identified a solution and are in the process of testing and deploying a fix.
- identified Sep 16, 2020, 10:44 PM UTC
API is now operational, we are continuing to monitor the situation.
- identified Sep 16, 2020, 10:46 PM UTC
API is now operational, we are continuing to monitor the situation.
- monitoring Sep 16, 2020, 11:01 PM UTC
Continuing to monitor situation. All systems are operational.
- resolved Sep 17, 2020, 01:24 AM UTC
AWS Identity and Access Management incident is now fully resolved. All systems fully operational.