SignRequest incident

Downtime due to database issue

Major Resolved View vendor source →

SignRequest experienced a major incident on August 29, 2019 affecting API and Web app and 1 more component, lasting 12m. The incident has been resolved; the full update timeline is below.

Started
Aug 29, 2019, 03:10 PM UTC
Resolved
Aug 29, 2019, 03:23 PM UTC
Duration
12m
Detected by Pingoru
Aug 29, 2019, 03:10 PM UTC

Affected components

APIWeb appWorkersAWS cloudFrontAWS ec2-eu-west-1AWS ec2-eu-central-1AWS s3-eu-west-1AWS route53AWS elasticache-eu-west-1AWS elasticache-eu-central-1

Update timeline

  1. identified Aug 29, 2019, 03:10 PM UTC

    We've identified an issue causing downtime due to an issue with our database. We're working on a solution and will provide an ETA once known.

  2. monitoring Aug 29, 2019, 03:17 PM UTC

    We've implemented a fix for the database issue and are monitoring for any further issues.

  3. monitoring Aug 29, 2019, 03:17 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Aug 29, 2019, 03:23 PM UTC

    This incident has been resolved.