SignRequest incident

Service unavailable

Critical Resolved View vendor source →

SignRequest experienced a critical incident on October 13, 2020 affecting API and Web app, lasting 16m. The incident has been resolved; the full update timeline is below.

Started
Oct 13, 2020, 01:09 PM UTC
Resolved
Oct 13, 2020, 01:25 PM UTC
Duration
16m
Detected by Pingoru
Oct 13, 2020, 01:09 PM UTC

Affected components

APIWeb app

Update timeline

  1. investigating Oct 13, 2020, 01:15 PM UTC

    We are currently investigating this issue.

  2. identified Oct 13, 2020, 01:33 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Oct 13, 2020, 02:01 PM UTC

    This incident has been resolved.