SignRequest incident

Partial outage when using the legacy prepare document page.

Major Resolved View vendor source →

SignRequest experienced a major incident on December 11, 2020, lasting 12h. The incident has been resolved; the full update timeline is below.

Started
Dec 11, 2020, 02:45 AM UTC
Resolved
Dec 11, 2020, 02:45 PM UTC
Duration
12h
Detected by Pingoru
Dec 11, 2020, 02:45 AM UTC

Update timeline

  1. resolved Dec 11, 2020, 03:46 PM UTC

    We had a partial outage for users on the legacy system / design that affected document preparation. In the page preparing your document, you were not able to add new contacts. In the page preparing your document, the new added placeholders were not saved in the backend (silently discarded after clicking Sign and Send). The consequences were that the signers of your document could not see a place to sign. The issue persisted since the release on Thursday, 2020-12-10, 11:00 CET until Friday, 2020-12-11, 15:45 CET