SignRequest incident

Single Sign-On (SSO) login with custom identity providers not available

Major Resolved View vendor source →

SignRequest experienced a major incident on April 20, 2021 affecting Web app, lasting 1h 6m. The incident has been resolved; the full update timeline is below.

Started
Apr 20, 2021, 08:01 AM UTC
Resolved
Apr 20, 2021, 09:07 AM UTC
Duration
1h 6m
Detected by Pingoru
Apr 20, 2021, 08:01 AM UTC

Affected components

Web app

Update timeline

  1. investigating Apr 20, 2021, 08:01 AM UTC

    We are currently investigating this issue.

  2. identified Apr 20, 2021, 08:21 AM UTC

    We've identified the issue and we're working on a fix.

  3. monitoring Apr 20, 2021, 08:58 AM UTC

    A fix has been implemented and we're monitoring the results.

  4. resolved Apr 20, 2021, 09:07 AM UTC

    The incident has been resolved and Single Sign-On (SSO) login with a custom identity provider is now working.