SignRequest incident

System impaired

Critical Resolved View vendor source →

SignRequest experienced a critical incident on May 6, 2021 affecting API and Web app and 1 more component, lasting 1h 30m. The incident has been resolved; the full update timeline is below.

Started
May 06, 2021, 02:02 PM UTC
Resolved
May 06, 2021, 03:32 PM UTC
Duration
1h 30m
Detected by Pingoru
May 06, 2021, 02:02 PM UTC

Affected components

APIWeb appWorkers

Update timeline

  1. investigating May 06, 2021, 02:02 PM UTC

    We are currently investigating this issue.

  2. identified May 06, 2021, 02:31 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring May 06, 2021, 02:50 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 06, 2021, 03:32 PM UTC

    This incident has been resolved.