SignRequest incident

Cache cluster failure

Minor Resolved View vendor source →

SignRequest experienced a minor incident on April 18, 2019 affecting API and Web app and 1 more component, lasting 39m. The incident has been resolved; the full update timeline is below.

Started
Apr 18, 2019, 04:24 PM UTC
Resolved
Apr 18, 2019, 05:03 PM UTC
Duration
39m
Detected by Pingoru
Apr 18, 2019, 04:24 PM UTC

Affected components

APIWeb appWorkers

Update timeline

  1. investigating Apr 18, 2019, 04:24 PM UTC

    We are currently investigating this issue.

  2. identified Apr 18, 2019, 04:33 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Apr 18, 2019, 04:48 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Apr 18, 2019, 05:03 PM UTC

    This incident has been resolved.