SignRequest incident

Database Issue

Critical Resolved View vendor source →

SignRequest experienced a critical incident on January 27, 2020 affecting API and Web app and 1 more component, lasting 34m. The incident has been resolved; the full update timeline is below.

Started
Jan 27, 2020, 04:23 PM UTC
Resolved
Jan 27, 2020, 04:57 PM UTC
Duration
34m
Detected by Pingoru
Jan 27, 2020, 04:23 PM UTC

Affected components

APIWeb appWorkersAWS cloudFrontAWS ec2-eu-west-1AWS ec2-eu-central-1AWS s3-eu-west-1AWS route53AWS elasticache-eu-west-1AWS elasticache-eu-central-1

Update timeline

  1. investigating Jan 27, 2020, 04:23 PM UTC

    Our central database went down, all services are currently unavailable.

  2. investigating Jan 27, 2020, 04:24 PM UTC

    We are continuing to investigate this issue.

  3. identified Jan 27, 2020, 04:25 PM UTC

    We are working on a fix and expect to be back up within the next 20 minutes.

  4. monitoring Jan 27, 2020, 04:41 PM UTC

    Database found the root cause of the issue and fixed it. Everything should be operational now!

  5. resolved Jan 27, 2020, 04:57 PM UTC

    This incident has been resolved.