SignRequest experienced a major incident on February 9, 2020 affecting API and Web app and 1 more component, lasting 6h 24m. The incident has been resolved; the full update timeline is below.
Affected components
APIWeb appWorkersAWS cloudFrontAWS ec2-eu-west-1AWS ec2-eu-central-1AWS s3-eu-west-1AWS route53AWS elasticache-eu-west-1AWS elasticache-eu-central-1
Update timeline
- identified Feb 09, 2020, 04:10 PM UTC
Maintenance of our database takes longer than expected.
- identified Feb 09, 2020, 08:14 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Feb 09, 2020, 10:18 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 09, 2020, 10:35 PM UTC
Ths incident has been resolved. We’re going to write a postmortem about the events the led to this downtime on this status page asap.