SignRequest incident

Prepare document service interruption

Notice Resolved View vendor source →

SignRequest experienced a notice incident on August 4, 2020, lasting —. The incident has been resolved; the full update timeline is below.

Started
Aug 04, 2020, 02:59 PM UTC
Resolved
Aug 04, 2020, 10:00 AM UTC
Duration
Detected by Pingoru
Aug 04, 2020, 02:59 PM UTC

Update timeline

  1. resolved Aug 04, 2020, 02:59 PM UTC

    Between 12:00 and 13:30 CET we've faced a service interruption which prevented a small set of users to prepare documents before sending them out to the recipients. After identifying the issue we've rolled back to the previous stable version. We will investigate what caused this issue and if necessary publish an analysis (post-mortem).