SignRequest experienced a major incident on March 31, 2021 affecting API and Web app, lasting 31m. The incident has been resolved; the full update timeline is below.
Affected components
APIWeb app
Update timeline
- investigating Mar 31, 2021, 01:02 PM UTC
We are currently investigating 502 errors thrown when accessing signrequest.com We discovered that traffic was directed to stopped servers. We fixed the list of active services in our load balancer and now we're monitoring the effects.
- investigating Mar 31, 2021, 01:27 PM UTC
We are continuing to investigate this issue.
- resolved Mar 31, 2021, 01:33 PM UTC
This incident has been resolved.