SignRequest incident

Service unavailable

Critical Resolved View vendor source →

SignRequest experienced a critical incident on July 18, 2021 affecting API and Workers, lasting 46m. The incident has been resolved; the full update timeline is below.

Started
Jul 18, 2021, 01:14 AM UTC
Resolved
Jul 18, 2021, 02:01 AM UTC
Duration
46m
Detected by Pingoru
Jul 18, 2021, 01:14 AM UTC

Affected components

APIWorkers

Update timeline

  1. investigating Jul 18, 2021, 01:14 AM UTC

    We are currently investigating the issue

  2. investigating Jul 18, 2021, 01:17 AM UTC

    Sending sign requests is not working. Email sending is stopped. We continue to investigate.

  3. identified Jul 18, 2021, 01:30 AM UTC

    The issue has been identified and we are currently deploying the system with the fix.

  4. monitoring Jul 18, 2021, 01:42 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Jul 18, 2021, 02:01 AM UTC

    The incident has been resolved.