SignRequest incident

Service intermittently unavailable

Notice Resolved View vendor source →

SignRequest experienced a notice incident on November 23, 2021 affecting API and Web app, lasting 3h 1m. The incident has been resolved; the full update timeline is below.

Started
Nov 23, 2021, 02:12 PM UTC
Resolved
Nov 23, 2021, 05:14 PM UTC
Duration
3h 1m
Detected by Pingoru
Nov 23, 2021, 02:12 PM UTC

Affected components

APIWeb app

Update timeline

  1. investigating Nov 23, 2021, 02:12 PM UTC

    We are currently investigating the systems to understand why some of the requests are failing.

  2. monitoring Nov 23, 2021, 02:28 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Nov 23, 2021, 05:14 PM UTC

    This incident was resolved and the applications are available.