SignRequest incident

Long waiting times when a new document is uploaded on signrequest.com

Critical Resolved View vendor source →

SignRequest experienced a critical incident on February 3, 2022 affecting Web app, lasting 3h 27m. The incident has been resolved; the full update timeline is below.

Started
Feb 03, 2022, 04:15 PM UTC
Resolved
Feb 03, 2022, 07:42 PM UTC
Duration
3h 27m
Detected by Pingoru
Feb 03, 2022, 04:15 PM UTC

Affected components

Web app

Update timeline

  1. investigating Feb 03, 2022, 04:15 PM UTC

    We are currently investigating an issue related to long waiting times when a new document is uploaded on signrequest.com

  2. investigating Feb 03, 2022, 04:16 PM UTC

    We are continuing to investigate this issue.

  3. investigating Feb 03, 2022, 06:00 PM UTC

    We have identified an issue for which we need to do emergency maintenance.

  4. investigating Feb 03, 2022, 06:38 PM UTC

    Emergency maintenance in progress

  5. investigating Feb 03, 2022, 06:52 PM UTC

    Emergency maintenance done, monitoring.

  6. monitoring Feb 03, 2022, 07:29 PM UTC

    A fix has been implemented and we are monitoring the results.

  7. resolved Feb 03, 2022, 07:42 PM UTC

    This incident has been resolved.