SignRequest incident

Long waiting times when a new document is uploaded on signrequest.com

Minor Resolved View vendor source →

SignRequest experienced a minor incident on February 4, 2022 affecting Web app, lasting 5d 22h. The incident has been resolved; the full update timeline is below.

Started
Feb 04, 2022, 11:50 AM UTC
Resolved
Feb 10, 2022, 10:32 AM UTC
Duration
5d 22h
Detected by Pingoru
Feb 04, 2022, 11:50 AM UTC

Affected components

Web app

Update timeline

  1. investigating Feb 04, 2022, 11:50 AM UTC

    We are currently investigating this issue

  2. monitoring Feb 04, 2022, 04:45 PM UTC

    We are having performance issues: converting documents and other similar actions take a longer time than usual at peak times. We increased server capacity and we are monitoring the situation to see the effects on processing times.

  3. monitoring Feb 08, 2022, 11:29 AM UTC

    We have tracked down another potential issue to the performance of the application. We mitigated that issue and we are now monitoring the results.

  4. resolved Feb 10, 2022, 10:32 AM UTC

    This incident has been resolved