SignRequest incident

SignRequest unavailable

Critical Resolved View vendor source →

SignRequest experienced a critical incident on July 17, 2023 affecting API and Web app, lasting 20h 17m. The incident has been resolved; the full update timeline is below.

Started
Jul 17, 2023, 09:59 AM UTC
Resolved
Jul 18, 2023, 06:17 AM UTC
Duration
20h 17m
Detected by Pingoru
Jul 17, 2023, 09:59 AM UTC

Affected components

APIWeb app

Update timeline

  1. identified Jul 17, 2023, 09:59 AM UTC

    The issue has been identified and we're working on a fix!

  2. identified Jul 17, 2023, 10:00 AM UTC

    We are continuing to work on a fix for this issue.

  3. identified Jul 17, 2023, 01:43 PM UTC

    We are continuing to work on a fix for this issue and will provide additional information as it becomes available.

  4. identified Jul 17, 2023, 03:41 PM UTC

    We are continuing to work on a fix for this issue and will provide additional information as it becomes available.

  5. monitoring Jul 17, 2023, 08:06 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Jul 18, 2023, 06:17 AM UTC

    This incident has been resolved.