SignRequest incident

Document Conversion Issues

Minor Resolved View vendor source →

SignRequest experienced a minor incident on June 6, 2024 affecting API and Web app, lasting 2h 29m. The incident has been resolved; the full update timeline is below.

Started
Jun 06, 2024, 03:36 PM UTC
Resolved
Jun 06, 2024, 06:05 PM UTC
Duration
2h 29m
Detected by Pingoru
Jun 06, 2024, 03:36 PM UTC

Affected components

APIWeb app

Update timeline

  1. investigating Jun 06, 2024, 03:36 PM UTC

    We are currently investigating intermittent issues with the document conversion process!

  2. monitoring Jun 06, 2024, 04:25 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jun 06, 2024, 06:05 PM UTC

    This incident has been resolved.